1. Before work begins
A request for a full refund may be considered when it is received within 24 hours of payment and before research, audit work, content preparation, account changes, design or another part of the purchased service has begun. If work is scheduled to begin immediately, the practical refund window may be shorter; this should be confirmed before payment.
2. After work begins
Once delivery has begun, fees compensate for reserved time and completed work and are normally non-refundable, subject to applicable law and any different written project term. If Zennix Web cancels a project without delivering the purchased scope, the appropriate remedy should be documented based on work completed.
3. Monthly visibility packages
Local Presence, Local SEO Foundation and SEO + AI Visibility begin with a three-month minimum engagement and are billed at the start of each monthly cycle unless the accepted proposal states otherwise. Once work begins, a completed or active cycle is normally non-refundable, subject to applicable law.
4. Ending service
Cancellation during the three-month initial term does not ordinarily remove the fees due for that committed term. After the initial term, a client may cancel before the next billing date to prevent the next monthly cycle. The accepted package, proposal and invoice should be reviewed before payment.
5. Website and custom projects
Website and custom projects may use milestones or non-refundable deposits. Domain registration, hosting and paid third-party purchases cannot ordinarily be refunded after they have been ordered for the client. Project cancellation, revision and partial-delivery rules are stated in the accepted proposal and override this general page where clearly agreed.
6. How to make a request
Email admin@zennixweb.com with the invoice number, business name, payment date and reason for the request. Approved refunds are normally returned to the original payment method within 5–7 business days after approval, although payment-provider processing may take longer.
7. Platform outcomes
A lack of a particular ranking, traffic level or revenue result is not by itself grounds for a refund where the agreed deliverables were completed, because those outcomes are not guaranteed and depend on third-party systems and market conditions.